Free shipping for orders over €300
Free shipping for orders over €300
RETURNS
In case of questions, complaints or suggestions, write to the email address customercare@aglae.it.
The Customer has a right of withdrawal for a period of 14 days from receipt of the Order. Shipping costs will be charged to the Customer.
In the case of defected product Aglaё reserves the right to request photographic evidence of the defect complained of before consenting to the return of the product. The defective product will be replaced with an equal product, if available, or with reimbursement of the price paid.
The request for return authorization must be sent to the address customercare@aglae.it indicating the original purchase number in the subject of the communication. Custome service Aglaё will authorize the return by sending confirmation by e-mail containing the instructions to be followed to ship the goods.
Following receipt of the return confirmation e-mail, the Customer is obliged to ship the products to the Aglaё within 14 (fourteen) days from the date on which the Customer has communicated its intention to withdraw from the contract. The shipping costs of the return are charged to the Customer.
The Seller reserves the right to accept the return in the presence of the following conditions: each item must be returned including all labels, packaging and original accessories not damaged (dustbags, pluribol) received with the order; the articles must not have been washed or altered and must not show any sign of use; Returns must be shipped inside the box with which the original goods were shipped. Returns authorized by the Seller must be shipped from the same country where the original order was delivered and by the courier indicated in the e-mail authorizing the return of the goods.
The Seller reserves the right not to accept unauthorized returns or sent in ways other than those contained in the return instructions, in which case the Seller will return the products to the Customer. Any acceptance of such returns involves, however, a charge equal to 15% of the value of the returned goods.
The refund of the price will be made following the verification of the Seller of the returned products within 14 (fourteen) days, in the currency of the original purchase.
The Customer has a right of withdrawal for a period of 14 days from receipt of the Order. Shipping costs will be charged to the Customer.
In the case of defected product Aglaё reserves the right to request photographic evidence of the defect complained of before consenting to the return of the product. The defective product will be replaced with an equal product, if available, or with reimbursement of the price paid.
The request for return authorization must be sent to the address customercare@aglae.it indicating the original purchase number in the subject of the communication. Custome service Aglaё will authorize the return by sending confirmation by e-mail containing the instructions to be followed to ship the goods.
Following receipt of the return confirmation e-mail, the Customer is obliged to ship the products to the Aglaё within 14 (fourteen) days from the date on which the Customer has communicated its intention to withdraw from the contract. The shipping costs of the return are charged to the Customer.
The Seller reserves the right to accept the return in the presence of the following conditions: each item must be returned including all labels, packaging and original accessories not damaged (dustbags, pluribol) received with the order; the articles must not have been washed or altered and must not show any sign of use; Returns must be shipped inside the box with which the original goods were shipped. Returns authorized by the Seller must be shipped from the same country where the original order was delivered and by the courier indicated in the e-mail authorizing the return of the goods.
The Seller reserves the right not to accept unauthorized returns or sent in ways other than those contained in the return instructions, in which case the Seller will return the products to the Customer. Any acceptance of such returns involves, however, a charge equal to 15% of the value of the returned goods.
The refund of the price will be made following the verification of the Seller of the returned products within 14 (fourteen) days, in the currency of the original purchase.